information-technology-and-society

Question 1

Magnetic stripe processing takes longer than an equivalent smart card transaction.

True

False

Question 2

Online retailers should devote considerable attention to minimizing returns by providing sufficient information about a product so that consumers have a clear idea of what to expect when they make a purchase.

True

False

Question 3

E-commerce Web sites can gather a wealth of data about prospects and customers through site registration, questionnaires, and the order-placement process.

True

False

Question 4

The goal of an ERP system is to enable easy access to business data and to create efficient, streamlined work processes.

True

False

Question 5

Each industry has different business practices that make it unique.

True

False

Question 6

During the late 1990s, many poor ideas for Web-related businesses were proposed and funded in a wave of “irrational exuberance” for all things associated with the ____ economy.

dot-com

net-based

dot-net

dot-bomb

Question 7

____ is the exchange of goods and services between businesses via computer networks.

B2C

e-gov

C2C

B2B

Question 8

____ is the buying and selling of goods and/or services using a mobile device such as a cell phone, smartphone, PDA, or other such device.

Handheld commerce

Personal commerce

Wireless commerce

Mobile commerce

Question 9

Search engine results that appear because of the payment of fees are called ____.

targeted listings

paid listings

sponsored listings

optimized listings

Question 10

The ____ data security standard is a multifaceted security standard that requires retailers to implement a set of security management policies, procedures, network architecture, software design, and other critical protective measures to safeguard cardholder data.

Payment Standard Industry (PSI)

Payment Card Industry (PCI)

Payment Card (PC)

Payment Industry (PI)

Question 11

Many implementations of EMV cards and terminals confirm the identity of the cardholder by requiring the entry of a ____ rather than signing a paper receipt.

Passtoken

Token

Personal Identification Number (PIN)

Passphrase

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Question 12 2 pts

“____” is a U.K. government-backed security measure that requires customers to present both a four-digit PIN and a bank card containing a smart chip in order to complete a purchase.

Chip and Number

Chip and PIN

Chip and Phrase

Chip and Token

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Question 13 2 pts

An ____ system is a set of core software modules that enable organizations to share data across the entire enterprise through the use of a common database and management reporting tools.

enterprise resource

enterprise

enterprise planning

enterprise resource planning

Question 14

The SAP ERP ____ software module supports managerial decision making by assigning manufacturing costs to products and cost centers for analysis of the organization’s profitability.

sales and distribution

controlling

materials management

financial accounting

Question 15

A ____ system is an enterprise system that supports the processes performed by all the entities involved in creating or increasing the demand for an organization’s products and services.

consumer relationship management

client relationship management

contact relationship management

customer relationship management

Question 16

____ involves the planning, executing, monitoring, and controlling of the supply chain major processes.

Manufacturing management

Supply management

Supply chain management

Supply-side management

Question 17

Organizations often employ ____ to make predictions about future conditions and then make adjustments in staffing, purchasing, financing, and other operational areas to better meet forecasted needs.

BI

BE

DI

CI

Question 18

The ____ step in the ETL process updates the existing data warehouse with the data that have passed through the extract and transform steps.

load

log

transform

extract

Question 19

____ is a method to analyze multidimensional data from many different perspectives.

Online analytical processing

Online transaction analysis

Online transaction processing

Online database processing

Question 20

The ____ is responsible for administering U.S. election laws regarding campaign funding.

Federal Commerce Commission (FCC)

Federal Funding Association (FFA)

Federal Election Commission (FEC)

Federal Trade Commission (FTC)

Question 21

____ involves trying various models and selecting the best one based on its ability to explain the variability in the existing data.

Pattern observation

Pattern management

Pattern recognition

Pattern identification

Question 22

____ is an application of BI that enables the continuous and real-time analysis of operational data to measure actual performance and forecast future performance.

Business performance management

Business performance observation

Business performance analysis

Business performance monitoring

Question 23

____ BPM software provides built-in application programming interfaces to connect with each of the systems that a company uses to support a particular process and then monitors the process to identify bottlenecks and inefficiencies.

Workflow designer

Reporting and insight

Process efficiency monitoring

Reporting and design

Question 24

When using the Plan-Do-Check-Act process, the problem-solving team selects the problem to be analyzed, clearly defines the problem, sets a measurable goal for the problem-solving effort, and gathers further data related to the problem in the ____ step.

Check

Do

Act

Plan

Question 25

When using the Plan-Do-Check-Act process, the problem-solving team identifies systemic changes and training needs to ensure a full, successful implementation of the solution in the ____ step.

Do

Plan

Act

Check

Question 26

Electronic corporate directories are used in large organizations to find the right person with whom to collaborate on an issue or opportunity.

True

False

Question 27

The strategic plan must take into account that the organization and everything around it has constant needs.

True

False

Question 28

The UPS IT organization spends roughly $1 million per year and is always working on hundreds of IT-related projects.

True

False

Question 29

Capital items typically have a useful life of several years.

True

False

Question 30

Intel is making its Centrino laptop computers WiMAX-enabled and is partnering with Clearwire to push the technology even further ahead.

True

False

Question 31

It is estimated that the bursting of the dot-com bubble wiped out $1 billion in market value of technology companies from March 2000 to October 2002.

True

False

Question 32

The high cost of ERP software licenses has traditionally kept SMBs with small IT budgets from taking advantage of these powerful applications.

True

False

Question 33

Dashboards are simple tools used to provide entry level personnel of the organization the information they need to make decisions.

True

False

Question 34

The use of BRMS can lead to faster and but less accurate implementation of necessary system changes.

True

False

Question 35

The IPS sits directly in front of the firewall and examines all the traffic passing through it.

True

False

Question 36

____ are the key to ensuring that IT innovations pay off.

Trained staff

Technical skills

Managers

Technical staff

Question 37

____ enable a firm to meet fundamental objectives, such as increasing revenue, reducing costs, improving decision making, enhancing customer relationships, and speeding up their products’ time to market.

Information systems

Data systems

Business systems

Data technology

Question 38

A(n) ____ employs models and analytic tools to help users gain insights into data, draw conclusions from the data, and make recommendations.

decision support tree

decision system

analytic support system

decision support system

Question 39

A(n) ____ is a live Internet presentation that supports interactive communications between the presenter and the audience.

Web conference

E-conference

Webcast

Webinar

Question 40

The ____ factor in the Unified Theory of Acceptance and Use of Technology is the belief that an organizational and technical infrastructure exists to support the system.

facilitating conditions

effort expectance

social influence

performance expectancy

Question 41

A successful enterprise IT system requires the ____ imposition of standards and procedures that spell out exactly how transactions must be conducted and how the supporting information must be captured, stored, and shared.

top-down

middle-tier

upper-tier

bottom-up

Question 42

The threat of new competitors raises the level of ____.

competition

profitability

production

substitutes

Question 43

According to the Boston Consulting Group growth-share matrix, ____ are low-growth business units or products that provide a solid foundation for the company by generating steady streams of cash and profits.

stars

question marks

dogs

cash cows

Question 44

A(n) ____ project implements changes to an existing system to enable operation in a different technology environment.

enhancement

maintenance

mandatory

innovation

Question 45

UPS drivers use handheld wireless computers called ____ to capture package identification data, location information, and customer signatures.

DIADs

DEADs

EDIADs

DADs

Question 46

“____” in an IT project context means that the project met schedule and budget constraints and delivered all critical features and requirements.

Completion

Success

Service

Competency

Question 47

Five highly interrelated parameters define a project— ____.

scope, cost, time, quality, and management needs

scope, cost, time, management needs, and user expectations

scope, cost, management needs, quality, and user expectations

scope, cost, time, quality, and user expectations

Question 48

____ is money spent to purchase assets that appear on the organization’s balance sheet and that are depreciated over the life of the asset.

Assets

Funds

Principal

Capital

Question 49

____ items are nondepreciable items that are consumed shortly after they are purchased.

Expense

Asset

Capital

Cost

Question 50

The project ____ are the people involved in the project or those affected by its outcome.

stakeholders

participants

employees

managers

Question 52

Under ____ contracts, the buyer pays the provider for both the time and materials required to complete the contract.

time and material

cost-reimbursable

lump-sum

fixed-priced

Question 53

____ is an arrangement in which one company contracts with another organization to provide services that could be provided by company employees.

Outshoring

Offshoring

Service Level Agreement

Outsourcing

Question 54

____ “frees up” a large amount of resources and management effort that can be redirected to other more strategic issues within the company.

Streamlining

Outsourcing

Resourcing

Restructuring

Question 55

At least ____ months are required to gain experience with the service provider and work through various start-up issues so that a fair assessment can be made.

three

six

nine

twelve

Question 56

____ of an outsourcing contract involves formal and informal processes and rules to manage the relationship between the two organizations.

Consensus

Management

Governance

Control

Question 57

Good ____ managers should have excellent communication, problem solving, and negotiation skills.

governance

project

liaison

relationship

Question 58

The ongoing tracking and measurement of important ____ enables the organization to use the data as feedback, so that each step in the outsourcing process can be improved based on the result of the project.

metrics

benchmarks

contacts

standards

Question 59

The ____ requires employers to use national standards for electronic healthcare transactions with insurers and healthcare providers, and requires that employers ensure the security and privacy of employee health data.

Health Insurance Protection and Accuracy Act (HIPAA)

Health Insurance Portability and Accuracy Act (HIPAA)

Health Insurance Protection and Accountability Act (HIPAA)

Health Insurance Portability and Accountability Act (HIPAA)

Question 60

____ is a set of guidelines whose goal is to align IT resources and processes with business objectives, quality standards, monetary controls, and security needs.

Project Management Book of Knowledge (PMBOK)

IT Infrastructure Library (ITIL)

Control OBjectives for Information and Related Technology (COBIT)

Capability Model Maturity Integration (CMMI)

Question 61

A ____ plan defines the people and procedures required to ensure timely and orderly resumption of an organization’s essential, time-sensitive processes with minimal interruption.

business continuity

business recovery

business disaster

disaster recovery

Question 62

A(n) ____ business function can be unavailable for several days in times of a major disaster without causing major problems.

AAA

A

B

AA

Question 63

The telecommunications industry is highly competitive and companies are scrapping to gain a competitive edge through the introduction of ____ services.

cutting-edge

wireless-generation

next-generation

modern-edge

Question 64

Each cell phone service provider establishes its own ____ to manage communications across a number of cells.

OMTS

MSTO

TMSO

MTSO

Question 65

____ is a key component of Intel’s broadband wireless strategy to deliver innovative mobile platforms for “anytime, anywhere” Internet access.

WiBroad

WiMAX

WiFi

WiWAN

Question 66

IBM defines ____ as “the transformation of key business processes through the use of Internet technologies.”

e-transaction

e-commerce

e-processing

e-business

Question 67

Often large manufacturers that purchase goods and services from many small suppliers build a(n) ____ to manage their purchasing functions through a Web site.

open marketplace

closed company marketplace

private company marketplace

public company marketplace

Question 68

Search engine results that appear because of the payment of fees are called ____.

sponsored listings

targeted listings

optimized listings

paid listings

Question 69

ERP software is designed to support how an organization using industry “____” conducts business.

best practices

agreements

standards

guidelines

Question 70

The SAP ERP ____ software module records all financial transactions in the general ledger accounts and generates financial statements for external reporting.

financial accounting

materials management

sales and distribution

controlling

Question 71

The SAP ERP ____ software module plans and records quality control activities such as product inspections and material certifications.

asset management

project system

production planning

quality management

Question 72

If the goal is to complete the project as quickly as possible and to minimize the risk of project failure, potential increases in ____ should be rejected.

scope

size

complexity

budget

Question 73

A data ____ is a database that stores large amounts of historical data in a form that readily supports analysis and management decision making.

warehouse

store

storehouse

analytics repository

Question 74

A(n) ____ process is used to pull data from these disparate data sources to populate and maintain the data warehouse.

extract-transform-load

extract-load-transform

transform-load-extract

transform-extract-load

Question 75

Data _____ can be built to summarize unit sales of a specific item on a specific day for a specific store.

matrices

marts

cubes

squares

Question 76

____ involves the interactive examination of high level, summary data in increasing detail to gain insight into certain elements—sort of like slowly peeling off the layers of an onion to reach the core.

Drill-through analysis

Drill analysis

Drill-up analysis

Drill-down analysis

Question 77

____ is a BI tool used to explore large amounts of data for hidden patterns to predict future trends and behaviors for use in decision making.

Data mining

Data analyzing

Data polling

Data managing

Question 78

In the Balanced Scorecard, the ____ perspective describes the employee training and corporate cultural attitudes required for both individual and corporate self-improvement.

Customer

Financial

Business Process

Learning and Growth

Question 79

____ “is a practice concerned with increasing awareness, fostering learning, speeding collaboration and innovation, and exchanging insights.”

Information science

Knowledge management

Knowledge science

Information management

Question 80

____ is “personal knowledge embedded in individual experience and involves intangible factors, such as personal beliefs, perspective, and the value system.

Explicit knowledge

Overt knowledge

Tacit knowledge

Implicit knowledge

Question 81

Organizations that fail to ____ will soon fall behind their competition.

innovate

conform

rebel

revert

Question 82

A ____ is software used to define, execute, monitor, and maintain the decision logic that is used by the operational systems to run the organization.

business process management system

business rule management system

rule management system

business management system

Question 83

Ethical behavior conforms to ____.

generally accepted social norms

family rules

legal guidelines

company norms

Question 84

Organizations need to define carefully employee ____ and to separate key responsibilities properly, so that a single person is not responsible for accomplishing a task that has high security implications.

authorizations

roles

authentications

privileges

Question 85

A ____ models normal behavior of a system and its users from reference information collected by various means.

pattern-based intrusion detection system

role-based intrusion detection system

signature-based intrusion detection system

behavior-based intrusion detection system

Question 86

Creating a ____ of each compromised system on write-only media for later study, and as evidence, can be very useful.

response plan

network image

forensic disk image

network trace

 

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