Magnetic stripe processing takes longer than an equivalent smart card transaction.
Online retailers should devote considerable attention to minimizing returns by providing sufficient information about a product so that consumers have a clear idea of what to expect when they make a purchase.
E-commerce Web sites can gather a wealth of data about prospects and customers through site registration, questionnaires, and the order-placement process.
The goal of an ERP system is to enable easy access to business data and to create efficient, streamlined work processes.
Each industry has different business practices that make it unique.
During the late 1990s, many poor ideas for Web-related businesses were proposed and funded in a wave of â€œirrational exuberanceâ€ for all things associated with the ____ economy.
____ is the exchange of goods and services between businesses via computer networks.
____ is the buying and selling of goods and/or services using a mobile device such as a cell phone, smartphone, PDA, or other such device.
Search engine results that appear because of the payment of fees are called ____.
The ____ data security standard is a multifaceted security standard that requires retailers to implement a set of security management policies, procedures, network architecture, software design, and other critical protective measures to safeguard cardholder data.
Payment Standard Industry (PSI)
Payment Card Industry (PCI)
Payment Card (PC)
Payment Industry (PI)
Many implementations of EMV cards and terminals confirm the identity of the cardholder by requiring the entry of a ____ rather than signing a paper receipt.
Personal Identification Number (PIN)
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Question 12 2 pts
â€œ____â€ is a U.K. government-backed security measure that requires customers to present both a four-digit PIN and a bank card containing a smart chip in order to complete a purchase.
Chip and Number
Chip and PIN
Chip and Phrase
Chip and Token
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Question 13 2 pts
An ____ system is a set of core software modules that enable organizations to share data across the entire enterprise through the use of a common database and management reporting tools.
enterprise resource planning
The SAP ERP ____ software module supports managerial decision making by assigning manufacturing costs to products and cost centers for analysis of the organizationâ€™s profitability.
sales and distribution
A ____ system is an enterprise system that supports the processes performed by all the entities involved in creating or increasing the demand for an organizationâ€™s products and services.
consumer relationship management
client relationship management
contact relationship management
customer relationship management
____ involves the planning, executing, monitoring, and controlling of the supply chain major processes.
Supply chain management
Organizations often employ ____ to make predictions about future conditions and then make adjustments in staffing, purchasing, financing, and other operational areas to better meet forecasted needs.
The ____ step in the ETL process updates the existing data warehouse with the data that have passed through the extract and transform steps.
____ is a method to analyze multidimensional data from many different perspectives.
Online analytical processing
Online transaction analysis
Online transaction processing
Online database processing
The ____ is responsible for administering U.S. election laws regarding campaign funding.
Federal Commerce Commission (FCC)
Federal Funding Association (FFA)
Federal Election Commission (FEC)
Federal Trade Commission (FTC)
____ involves trying various models and selecting the best one based on its ability to explain the variability in the existing data.
____ is an application of BI that enables the continuous and real-time analysis of operational data to measure actual performance and forecast future performance.
Business performance management
Business performance observation
Business performance analysis
Business performance monitoring
____ BPM software provides built-in application programming interfaces to connect with each of the systems that a company uses to support a particular process and then monitors the process to identify bottlenecks and inefficiencies.
Reporting and insight
Process efficiency monitoring
Reporting and design
When using the Plan-Do-Check-Act process, the problem-solving team selects the problem to be analyzed, clearly defines the problem, sets a measurable goal for the problem-solving effort, and gathers further data related to the problem in the ____ step.
When using the Plan-Do-Check-Act process, the problem-solving team identifies systemic changes and training needs to ensure a full, successful implementation of the solution in the ____ step.
Electronic corporate directories are used in large organizations to find the right person with whom to collaborate on an issue or opportunity.
The strategic plan must take into account that the organization and everything around it has constant needs.
The UPS IT organization spends roughly $1 million per year and is always working on hundreds of IT-related projects.
Capital items typically have a useful life of several years.
Intel is making its Centrino laptop computers WiMAX-enabled and is partnering with Clearwire to push the technology even further ahead.
It is estimated that the bursting of the dot-com bubble wiped out $1 billion in market value of technology companies from March 2000 to October 2002.
The high cost of ERP software licenses has traditionally kept SMBs with small IT budgets from taking advantage of these powerful applications.
Dashboards are simple tools used to provide entry level personnel of the organization the information they need to make decisions.
The use of BRMS can lead to faster and but less accurate implementation of necessary system changes.
The IPS sits directly in front of the firewall and examines all the traffic passing through it.
____ are the key to ensuring that IT innovations pay off.
____ enable a firm to meet fundamental objectives, such as increasing revenue, reducing costs, improving decision making, enhancing customer relationships, and speeding up their productsâ€™ time to market.
A(n) ____ employs models and analytic tools to help users gain insights into data, draw conclusions from the data, and make recommendations.
decision support tree
analytic support system
decision support system
A(n) ____ is a live Internet presentation that supports interactive communications between the presenter and the audience.
The ____ factor in the Unified Theory of Acceptance and Use of Technology is the belief that an organizational and technical infrastructure exists to support the system.
A successful enterprise IT system requires the ____ imposition of standards and procedures that spell out exactly how transactions must be conducted and how the supporting information must be captured, stored, and shared.
The threat of new competitors raises the level of ____.
According to the Boston Consulting Group growth-share matrix, ____ are low-growth business units or products that provide a solid foundation for the company by generating steady streams of cash and profits.
A(n) ____ project implements changes to an existing system to enable operation in a different technology environment.
UPS drivers use handheld wireless computers called ____ to capture package identification data, location information, and customer signatures.
â€œ____â€ in an IT project context means that the project met schedule and budget constraints and delivered all critical features and requirements.
Five highly interrelated parameters define a projectâ€” ____.
scope, cost, time, quality, and management needs
scope, cost, time, management needs, and user expectations
scope, cost, management needs, quality, and user expectations
scope, cost, time, quality, and user expectations
____ is money spent to purchase assets that appear on the organizationâ€™s balance sheet and that are depreciated over the life of the asset.
____ items are nondepreciable items that are consumed shortly after they are purchased.
The project ____ are the people involved in the project or those affected by its outcome.
Under ____ contracts, the buyer pays the provider for both the time and materials required to complete the contract.
time and material
____ is an arrangement in which one company contracts with another organization to provide services that could be provided by company employees.
Service Level Agreement
____ â€œfrees upâ€ a large amount of resources and management effort that can be redirected to other more strategic issues within the company.
At least ____ months are required to gain experience with the service provider and work through various start-up issues so that a fair assessment can be made.
____ of an outsourcing contract involves formal and informal processes and rules to manage the relationship between the two organizations.
Good ____ managers should have excellent communication, problem solving, and negotiation skills.
The ongoing tracking and measurement of important ____ enables the organization to use the data as feedback, so that each step in the outsourcing process can be improved based on the result of the project.
The ____ requires employers to use national standards for electronic healthcare transactions with insurers and healthcare providers, and requires that employers ensure the security and privacy of employee health data.
Health Insurance Protection and Accuracy Act (HIPAA)
Health Insurance Portability and Accuracy Act (HIPAA)
Health Insurance Protection and Accountability Act (HIPAA)
Health Insurance Portability and Accountability Act (HIPAA)
____ is a set of guidelines whose goal is to align IT resources and processes with business objectives, quality standards, monetary controls, and security needs.
Project Management Book of Knowledge (PMBOK)
IT Infrastructure Library (ITIL)
Control OBjectives for Information and Related Technology (COBIT)
Capability Model Maturity Integration (CMMI)
A ____ plan defines the people and procedures required to ensure timely and orderly resumption of an organizationâ€™s essential, time-sensitive processes with minimal interruption.
A(n) ____ business function can be unavailable for several days in times of a major disaster without causing major problems.
The telecommunications industry is highly competitive and companies are scrapping to gain a competitive edge through the introduction of ____ services.
Each cell phone service provider establishes its own ____ to manage communications across a number of cells.
____ is a key component of Intelâ€™s broadband wireless strategy to deliver innovative mobile platforms for â€œanytime, anywhereâ€ Internet access.
IBM defines ____ as â€œthe transformation of key business processes through the use of Internet technologies.â€
Often large manufacturers that purchase goods and services from many small suppliers build a(n) ____ to manage their purchasing functions through a Web site.
closed company marketplace
private company marketplace
public company marketplace
Search engine results that appear because of the payment of fees are called ____.
ERP software is designed to support how an organization using industry â€œ____â€ conducts business.
The SAP ERP ____ software module records all financial transactions in the general ledger accounts and generates financial statements for external reporting.
sales and distribution
The SAP ERP ____ software module plans and records quality control activities such as product inspections and material certifications.
If the goal is to complete the project as quickly as possible and to minimize the risk of project failure, potential increases in ____ should be rejected.
A data ____ is a database that stores large amounts of historical data in a form that readily supports analysis and management decision making.
A(n) ____ process is used to pull data from these disparate data sources to populate and maintain the data warehouse.
Data _____ can be built to summarize unit sales of a specific item on a specific day for a specific store.
____ involves the interactive examination of high level, summary data in increasing detail to gain insight into certain elementsâ€”sort of like slowly peeling off the layers of an onion to reach the core.
____ is a BI tool used to explore large amounts of data for hidden patterns to predict future trends and behaviors for use in decision making.
In the Balanced Scorecard, the ____ perspective describes the employee training and corporate cultural attitudes required for both individual and corporate self-improvement.
Learning and Growth
____ â€œis a practice concerned with increasing awareness, fostering learning, speeding collaboration and innovation, and exchanging insights.â€
____ is â€œpersonal knowledge embedded in individual experience and involves intangible factors, such as personal beliefs, perspective, and the value system.
Organizations that fail to ____ will soon fall behind their competition.
A ____ is software used to define, execute, monitor, and maintain the decision logic that is used by the operational systems to run the organization.
business process management system
business rule management system
rule management system
business management system
Ethical behavior conforms to ____.
generally accepted social norms
Organizations need to define carefully employee ____ and to separate key responsibilities properly, so that a single person is not responsible for accomplishing a task that has high security implications.
A ____ models normal behavior of a system and its users from reference information collected by various means.
pattern-based intrusion detection system
role-based intrusion detection system
signature-based intrusion detection system
behavior-based intrusion detection system
Creating a ____ of each compromised system on write-only media for later study, and as evidence, can be very useful.
forensic disk image